Refunds & Cancellations

This policy applies to every purchase from Rishav Sharma (trading as TechVizio) at https://www.techvizio.com. All amounts are in Indian Rupees (INR, ₹). By placing an order you confirm that you have read and agree to it; this confirmation is recorded with your order.

1. All sales are final

TechVizio sells digital software, source code and templates that are delivered electronically and can be copied the moment they are downloaded. For this reason, software that has been purchased is not refundable and cannot be exchanged or returned. There is no refund for a change of mind, no longer needing the product, buying by mistake, finding a cheaper alternative, or the product not matching your own requirements or hosting setup.

2. Refunds are considered only after full verification

We do not approve or promise a refund automatically. A refund request is looked at only after we have fully verified all of the following:

1. the order, the payer's identity and the payment, matched against our records and the payment provider's records;
2. the download and access history of the order (files downloaded, licence activated, number of downloads);
3. the technical details of your claim, which we may need to reproduce, with screenshots, error messages or logs that you provide.

Verification is done by Rishav Sharma; we may ask you for further information and may take a reasonable time to complete it. Until verification is complete no refund is due or payable, and the decision after verification is ours, taken in good faith.

3. Only these cases can qualify

A request may qualify for review only if it is made in writing within 7 days of the purchase (duplicate payments excepted) and it falls under one of the following:

• Duplicate or mistaken charge: you were charged more than once for the same order.
• Payment taken but no access: the payment was captured but the product was never delivered and we cannot grant access.
• Product materially different from its description: the product does not work as described on its product page, you have followed the installation instructions, and we are unable to fix the problem or provide a working replacement after you have given us a fair chance to try.

Anything else is not eligible. In particular, there is no refund where the product works as described; where the problem is caused by your server, hosting, other software, or changes you made; after the licence key has been used or the product has been installed, customised or deployed to a live site; or for requests made after 7 days.

4. How to ask

Email support@techvizio.com (or the owner at hrishabh@techvizio.com), use Contact Us or open a ticket in My account → Support tickets. Include your order number, the email used to buy, and a clear description of the problem. We usually reply within 1–2 business days.

5. If a refund is approved

• It is paid to the original payment method only, after any payment-gateway charges that cannot be recovered are accounted for where the law allows.
• It normally reaches you in 5–7 business days, depending on your bank or payment provider.
• Download access and the licence for that product end, and you must delete every copy you hold.

6. Cancelling an order

• Before payment: cancel any time by closing checkout or removing the item from your cart. Unpaid orders expire automatically after about 60 minutes and nothing is charged.
• After payment: the order cannot be cancelled, because the product is delivered immediately.

7. Failed or pending payments

If money was debited but the order shows failed or pending, wait up to 30 minutes. If it is not credited back to you automatically within 5–7 business days, contact us with the transaction reference.

8. Chargebacks and disputes

Please contact us before raising a dispute with your bank or card issuer, so that we can resolve it quickly. We provide the order, payment, download and consent records to the payment provider in a dispute.

9. Your legal rights

Nothing in this policy limits any right you have under applicable law that cannot be excluded by agreement.

Contact

Rishav Sharma · Salua, Tali Park, Rajarhat, Kolkata, West Bengal 700136 · support@techvizio.com · +91 8100611724

Last updated Oct 31, 2026